Raising a concern with a dental professional

It is important that dental patients give feedback about their experiences, so that services know what they are doing well and where they can improve.

Dental professionals and practices will have an established procedure for handling feedback and complaints from patients which they must follow. Organisations across dentistry have developed some principles of good feedback and handling any concerns raised in the dental practice which you can see in this Complaint handling initiative leaflet (64.6 KB, PDF).

If you are not happy with the treatment or service you have had, it is usually best to tell the practice directly that you're unhappy, and give them a chance to put things right. They may be able to sort out the problem there and then.

If an informal approach doesn't solve the problem, ask for a copy of their complaints handling procedure. All NHS and private dental practice must have one.

If the problem is so serious that you think the dental professional could cause significant harm to patients, colleagues or the general public, or undermine public confidence in the dental profession, you can submit your concerns to us

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