Modernising and working more efficiently
We are now consulting on our proposed corporate strategy.
You will find below a summary of our plans to modernise our systems to support improved efficiency. We will need to invest to make these improvements, and are proposing to deliver them over a five-year period.
Consultation on our next corporate strategy
Delivery over an extended time period
Council has considered the investment needed to continue to modernise our processes and become more efficient in the delivery of our functions. As a professional regulator we need to make sure we remain financially stable, and any changes to our fees are reasonable and affordable.
Our proposed strategy includes measures that will reduce and control costs, including proposals to deliver our plans over a five-year period. Council plans to review our reserves policy during this period, and we are proposing that we return to target levels of free reserves by 2030.
Spreading out the costs and efficiencies associated with delivery in this way will help to ensure financial stability and affordability for fee-payers. While our detailed plans are set out over three years, the outcomes will be delivered in five.
Our corporate strategy after three years, in 2028, to:
- check that context has not changed
- ensure we consider any new challenges that may need to be addressed
- confirm that our direction of travel remains sound.
Modernising processes and improving efficiency
We have been working to improve the way we deliver our functions over recent years, and it has become clear that some of the systems and tools we use are outdated and need modernisation. We want to ensure that our processes and digital services are effective and centred on the needs of the user, and that our teams have the tools needed to provide an efficient service.
Our proposals include plans to improve processes and efficiency by:
- identify and address inefficiencies in our current processes
- more effective use of our estates
- updating our IT estate to facilitate more effective working, while ensuring the quality and safety of our data
- modernising our registration and renewal processes, enabling digital and online interfaces where possible
- revising and improving our websites.
We are also setting ourselves the target of delivering a further 7% efficiency savings over the next five years from our current business activity. We will give further detail in our Medium-Term Financial Strategy, which we will publish later this year.
Respond to the consultation on our next corporate strategy
Find out more about what’s different in our proposed corporate strategy