Why it’s essential we listen to dental professionals

24 April, 2019 by Kirstie Moons

Kirstie Moons is a member of the GDC Council and is Chair of the Policy and Research Board (PRB), and here reflects on April's PRB meeting.

As a registrant member of Council and the Chair of the GDC’s Policy and Research Board (PRB), I believe it is essential that we listen to our registrants and actively seek their views on the issues in dentistry that matter to them. Through listening and understanding these concerns, we can prioritise our work to aim to address them, where it is within our remit. It was with this aim that we recently hosted a registrant workshop at April’s meeting of PRB, to give the attendees the opportunity to talk to Council members and the Executive team and highlight any issues they might have.

There was an understandably broad range of topics discussed during the meeting, with dentist and DCP representatives from all roles highlighting topics ranging from concerns with education and training, to stress within the profession and the climate of fear. Where we were able to, we tried to answer the questions or concerns, providing insight into what we are doing as an organisation to address them. Where that was not possible, we discussed the emerging themes with the registrants to jointly consider how best we could work towards aiming to address the issues moving forward.

Some of the points raised during the day are highlighted below.

Education – The differences in standards that occur across education providers, the importance of peer groups in learning and how to ensure that the GDC standards are embedded in education.
The dental team – Recognising the importance of all members of the dental team in providing effective patient care and addressing the hierarchy that can exist and sometimes creates barriers to team-working.
Climate of fear – The causes and how we can address these, the detrimental effect of a 'no win, no fee' culture.
Stress – How pressure to hit targets can trigger stress and what we can do to recognise and address that within our remit.
Cosmetic dentistry – The change of focus and demand for consumer services over healthcare.
Social media – The use of social media to attract new customers, research techniques and provide peer networks. Whether what is displayed is a fair representation of what is achievable.

PRB are currently reviewing our notes from the day and considering how best to address the issues raised. I would like to thank the participants for taking the time out of their busy schedules to engage in the workshop. Your views were greatly appreciated and enormously valuable to us and will help us in shaping and developing our workplans moving forward.

Kirstie Moons

Registrant Council member, Finance and Performance Committee

Kirstie is based in Cardiff. She qualified as a dental nurse in Cardiff Dental Hospital and went on to work as both a trained and senior dental nurse in the hospital before moving to a training role. During her time as Dental Nurse Training Officer she oversaw and managed the training programme and an external inspection. Following this Kirstie moved into the role of Dental Nurse Manager for the hospital where she led and modernised the dental nurse workforce. She followed this with a six month secondment as Directorate Manager for the Dental Hospital and then as Directorate Manager for the Community Dental Service.

In 2008 she started the role she currently holds within the Deanery overseeing postgraduate education for DCPs in Wales. She is also external examiner for the Certificate of Higher Education in Dental Nursing and the Dental Development Programme in Science and Dental Therapy for Portsmouth University and holds a seat representing DCPs on the Welsh Dental Committee. Kirstie holds a PG Certificate in Education and a Diploma in Management and she is currently working towards an MSc in Advancing Healthcare Practice with the Open University.

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