Ensure the public are able to engage effectively with our services
The GDC exists to protect the public and uphold public confidence in dentistry. It is therefore a priority that we consider the diversity of the United Kingdom in everything we do. In order to achieve this, we recognise that we must take into account a variety of different communication needs. If we cannot use a variety of tools to interact with the public in a person-centred way, there is a risk of a barrier to effective regulation.
We interact with the public on a daily basis, whether that is through our Customer Advice and Information Team, our Dental Complaints Service, our website, or through our FTP casework, to name just a few examples.
How will we achieve this objective?
We will achieve this by:
- Encouraging, capturing, and understanding the demographics of those groups that engage with us by gathering EDI data at relevant points to the best of our ability.
- Continuing to review correspondence and resources to ensure these are accessible and use plain English.
- Continuing our work to understand the diversity of patients and dental service users to the best of our ability.
- Ensuring our website is accessible to all members of the public.
Examples of how we will measure progress:
- Website accessibility audit (Web Content Accessibility Guidelines (WCAG) 2.1 A and AA criteria minimum).
- Patient & Public survey results
- Quantity of corporate complaints and the quality of our responses
- Equality Impact Assessments will draw on data and expertise
- Equality Impact Assessments of Public Interest are published on our website
How will we monitor success?
- The amount and quality of EDI monitoring data we hold about those who engage with us improves year on year.
- We are able to illustrate to the public how capturing EDI data improves the service we provide.
- Our website is considered a model example amongst health and care regulators.
- We are initiating conversations/research with the public to actively seek feedback on how we are doing.
- We have a suite of material available to the public around our EDI commitments and actions.
- Public confidence in the GDC as a regulator improves year on year.