Research Hub

Dental Complaints Service survey of dental professional users

  • 30 April, 2020
  • Registrant Survey

We commissioned a survey to better understand the experiences and perceptions of dental professionals who had used the Dental Complaint Service (DCS), including how satisfied they were with the service and how it could be improved. 

The survey, conducted by Customer Satisfaction UK, included dental professionals who had used the DCS between 1 October 2017 and 28 February 2019. 

The DCS is funded by the GDC and is currently under review.

Further research outputs

Registrant Survey

2019 Dental Professional Survey

This report provides the findings from the 2019 Dental Professional Survey. This is the fifth time the survey has been ...
Registrant Survey, About the GDC

Registrant Survey 2011

In May/June 2011, the independent market research organisation Ipsos Mori carried out a survey of registered dental professionals for the ...
Registrant Survey, About the GDC

Registrant Survey 2017-2018

The 2017-8 Registrant survey was carried out by Enventure and comprised quantitative and qualitative research. The fieldwork for the quantitative ...
Registrant Survey

Understanding and evaluating early career dental professionals' experiences of the General Dental Council

In January 2023, we commissioned SQW, an independent research organisation, to conduct a comprehensive research study to understand the experiences, ...