The GDC has a legal duty to investigate concerns raised that a registrant’s fitness to practise may be impaired. This means that we look into concerns about a registrant’s clinical ability, health, conduct or behaviour. Our processes are designed to protect patients and be fair to all parties. We do this by ensuring we fully consider every concern we receive, and decide to either close the case or refer it to the next stage in the process. Please note that we do not mediate civil disputes, or order refunds/compensation; only the courts can do that. If we do decide to close a matter we may refer the concerns; or signpost enquirers to other appropriate organisations better placed to help.
For more information about other organisations who can help with concerns; or about the standards of care we expect dental professionals to deliver please click the links below:
If you are still unsure, please contact us. Further information can be found in our How to report a dental professional to us (258.4 KB, PDF) publication.
The four stages of our concerns procedures are listed below. At each stage in the process, we will tell the parties involved in writing what decisions have been made about the concern(s) raised. If any of the parties involved are not happy with the outcome, please let us know. We will try to explain the reasons for the decision and provide possible alternatives that can be explored. In certain circumstances we may be able to review a decision.