Our procedures are designed to protect patients and to be fair to all parties. We cannot order refunds or award compensation; only the courts can do that. If you are not sure if you should contact us, find out more about who can help with concerns or about the standards of care we expect dental professionals to deliver.
The following diagram displays the four key stages of our process.
A more detailed version of the diagram below can be found in our How to report a dental professional to us (258.4 KB, PDF) publication.
The four stages of our concerns procedures are listed below. At each stage in the process, we will tell the parties involved in writing what decisions have been made about the concern(s) raised. If any of the parties involved are not happy with the outcome, please let us know. We will try to explain the reasons for the decision and provide possible alternatives that can be explored.
Anybody that is involved in a case may be asked to be a witness. A witness may need to make a statement or appear at a hearing to give evidence. Our solicitors will offer support and advice if this is required.
Please refer to our witness advice pages.