Our corporate strategy and business plans
Corporate strategy 2020-2022: Right time, right place, right touch
- ‘Right time’, illustrates our focus on developing our approach to upstream regulation.
- ‘Right place’, reflects our work to support complaint and concern resolution by the correct organisation and to promote local complaint resolution, wherever possible.
- ‘Right touch’, highlights our commitment to ensuring our enforcement activity and decision-making is evidence based and proportionate.
Costed Corporate Plan 2020
The plan has been published as part of our new approach to strategic planning and, alongside our Corporate Strategy 2020-2022 promotes a greater understanding of the relationship between our regulatory activity and fees.
Much progress has been achieved over the lifetime of our previous strategy and through the Shifting the balance programme. However, there is still much to do, and this ambitious programme of work for the next 12 months further progresses our aim of being a fair and cost-effective regulator that intervenes at the right time, in the right place and with the right touch.