Customer Service Complaints
Our complaints policy
We are committed to providing a high quality service to all our customers, but if something goes wrong we need to know. This will help us to learn from our mistakes and improve our standards.
Who are our customers?
Anyone who contacts the General Dental Council.
What are Customer Service Complaints?
Complaints about the standard of administration or other service provided in response to a contact made with members of the GDC staff: e.g. if you consider that there have been unacceptable delays in dealing with your request or problem, or that a member of the Council’s staff has been rude to you.
What are not Customer Service Complaints?
Complaints about a decision which has been based on GDC guidelines or policy. For these, you should write to the person you have been dealing with or the departmental manager.
Our goal
We hope to be able to resolve your complaint simply, quickly, fairly and confidentially.
Our Customer Service Complaints Managers
Annual Retention Fee
Anne Gurelat
Direct Line: 020 7009 2785
Email: arfcomplaints@gdc-uk.org
Chief Executive’s Office and External Relations.
Hana Shuman
Direct Line: 020 7887 3811
Email: hshuman@gdc-uk.org
Customer Advice and Information Team
Ann Kidwell
Direct Line: 020 7887 3888
Email: akidwell@gdc-uk.org
Education
Frances Garratt
Direct line: 020 7887 3847
Email: fgarratt@gdc-uk.org
Fitness to Practise
Philip Hallam
Direct Line: 020 7009 2739
Email: phallam@gdc-uk.org
Resources and Planning (includes IT, Premises, Finance and Planning & Risk )
Gordon Miles
Direct Line: 020 7887 3823
Email: gmiles@gdc-uk.org
Hearings
Mike Ridler
Direct Line: 020 7887 3820
Email: mridler@gdc-uk.org
Overseas Registration Examination
Purvangi Dave
Direct line: 020 7887 3830
Email: pdave@gdc-uk.org
Registration including (including CPD and Specialist Lists)
Gurvinder Sommal
Direct Line: 020 7334 3726
Email: gsommal@gdc-uk.org
Standards
Janet Collins
Direct Line: 020 7009 2730
Email: jcollins@gdc-uk.org
Human Resources
Gordon Miles
Direct Line: 020 7887 3823
Email: gmiles@gdc-uk.org
Dental Complaints Service
Hugh Smith
Direct Line: 020 8774 3281
Email: hugh.smith@dentalcomplaints.org.uk
Our complaints procedure
Whatever your complaint the Complaints Manager concerned will reply within five working days according to Council wide procedures. A note setting out our customer service complaints procedure in detail will be sent to you with this acknowledgement.