Most dental professionals are competent, conscientious people who patients can have complete confidence in. But there are times when the behaviour or health of a dental professional may cause concern.

We can act on complaints from patients or information we receive from other organisations (for example, the police or the NHS) which questions whether a registered dental professional should be practising.

We can take action if a registrant's fitness to practise may be impaired due to their:

• health
• conduct, including convictions and cautions
• performance.

Information about our complaints procedure can be found in the reporting unfitness to practise section.

Customer service complaints

We are committed to providing a high-quality service to all our customers, but if something goes wrong we need to know. You can find more information about our complaints scheme on our customer service complaints page.