General Dental Council

www.gdc-uk.org
+44 (0) 845 222 4141
or +44 (0) 20 7887 3800

37 Wimpole Street
London W1G 8DQ
Customer service complaints

​Complaints about the GDC

We are committed to receiving, responding to and learning from complaints about our work swiftly as part of our commitment to continuously improve the service we offer. Our aim is that wherever possible we will solve a problem on the spot. If it can’t be resolved quickly we will let you know how long we expect it will take to investigate and resolve.

Is my complaint justified?

We view complaints as an important and useful source of feedback about how we have performed. Many people are reluctant to complain or express a concern that they may have, but if you have had a negative experience or if we did not meet your expectations, then you are most certainly justified in informing us of your concerns – we want to hear from you.
 
As the regulator of the dental team, some of the decisions we make are based on policy or regulations. This type of decision will not be reversed unless investigation of a complaint shows that the policy or regulation has been wrongly applied. But we still want your feedback so that we can evaluate the fairness and impact of our standards, the regulations and policies that we uphold.

What will you do?

We will acknowledge your complaint as soon as possible after we receive it, and ask for any extra information we need to help us resolve your complaint in a timely manner. After establishing what the problem is and what solutions we can offer to resolve the problem, we will agree a timeframe with you for resolving your complaint effectively. We will let you know what you can expect. If the outcome of our investigation into your complaint does not satisfy you, we will offer you the right to have the matter reconsidered by a senior member of staff.

How do I make a complaint about the GDC?

You can make a complaint verbally or in writing.  If you would like to make your complaint in writing, please complete the complaint form below, or download the booklet and send your complaint by post. If you would like to make your complaint verbally, please call our Customer Advice and Information Team on 0845 222 4141 (UK local rate). 
 

Related information

Customer service complaint form 

You can submit your complaint to us using the form below. If you would like to find out how we use information you give us, please read our privacy statement.

Title  
First name  
Last name  
Your email address    
Your telephone number - home
Your telephone number - mobile
Street 1  
Street 2
City
County  
Postal code  
Country  
Tell us about your complaint  
What can we do to put things right?  
Have you reported this to us before?  
If yes, to whom?
Date you reported this previously
How would you like us to contact you?
Email  
Phone  
Mail